Refund policy

30-Day Satisfaction Guarantee: If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

• Items must be unused, unworn, and in their original packaging.
• Returns must be initiated within 30 days of delivery.
• Proof of purchase is required.

Return Process:

• Contact our customer support at kneereliacontact@gmail.com
• Our team will provide you with return instructions and the appropriate return address.
• Once we receive and inspect the returned item(s), we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method.
• Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items: Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.

Payment Disputes and Chargebacks: If you have any issue with your order, please reach out to us at kneereliacontact@gmail.com before contacting your bank or payment provider. We're able to resolve most issues — including refunds, exchanges, and damaged or missing items — directly and typically faster than a formal payment dispute. See our Terms of Service (https://kneerelia.com/policies/terms-of-service) for more on how payment disputes are handled.