Kneerelia Shipping policy

Processing Time: Orders are processed within 1–3 business days from the date of purchase. Processing times may be slightly longer during promotional periods or high-demand seasons.

Shipping Destinations and Times: We currently ship to the United States, Israel, Australia, Canada, and the United Kingdom. All orders ship via Priority Free Shipping with an estimated delivery time of 5–10 business days from the date of shipment, regardless of destination.

Shipping Costs: Shipping is free on all orders to the destinations listed above.

Shipping Partners: We work with trusted carriers to ensure your order is delivered safely and on time.

Order Tracking: Once your order is shipped, a tracking number will be provided via email so you can follow your package's progress.

Shipping Address: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at kneereliacontact@gmail.com so we can attempt to correct it before shipment.

Customs and Duties: International orders (outside the United States) may be subject to customs duties and import taxes, which are the responsibility of the customer.

Delayed or Lost Shipments: If your order hasn't arrived within the estimated delivery window, please contact us at kneereliacontact@gmail.com with your order number before reaching out to your bank or payment provider. We'll track down the shipment and work with you directly on a resolution — replacement or refund — if it's confirmed lost.

Shipping Updates: If there's a significant delay or issue with your shipment, we'll do our best to keep you informed by email.

Delays: Shipping times may vary due to high demand, customs processing, weather, or other factors outside our control. We appreciate your patience and understanding.